Foreword

Contents

What can the European Ombudsman do for me?

What does the European Ombudsman do? Can I complain? What can I complain about? Who can I complain about? The Ombudsman investigates complaints against: What can I achieve by complaining? What if the Ombudsman cannot deal with my complaint? How long do I have to wait? So, how can I complain?

What are the Ombudsman

Safeguarding fundamental rights Making the charter a living reality A fundamental right to good administration How can I learn more about my rights? Ensuring an open and accountable administration Greater access to documents New rules on access to documents Proper treatment in infringement cases More open recruitment procedures Improving the service the institutions provide An end to late payment Respect for contractual obligations Better functioning institutions Guaranteeing respect for the ...

How does the Ombudsman get results?

By cooperating with the institutions Reporting Meeting Writing By connecting with the family of ombudsmen The liaison network The network takes the form of: By communicating with you - the citizen Press relations Public seminars On the ground Information in real time A site for citizens A site for journalists A site for researchers A site for ombudsmen

What has the Ombudsman achieved so far?

Opinions from a range of EU actors Awards and honours Quotes Statistics

How can I complain to the Ombudsman?