Customer Interaction Solutions

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COPYRIGHT GALE, Cengage Learning. All rights reserved.

COPYRIGHT GALE, Cengage Learning. All rights reserved

from January 2001
Last Number: July 2012

Technology Marketing Corporation
ISSN 1533-3078


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Vol. 30 Nbr. 13, July 2012

Oracle president Hurd says new customer experience revolution is coming.

Publisher's Outlook

The dawn of the call center industry: and a brief biography of the industry founder, Nadji Tehrani.

COVER Story - Company overview - Interview

Like sands through the hourglass ...

High Priority

In retrospect: the history and advancement of the contact center and the customer experience.

COVER Story - Company overview

Five call center technologies no one foresaw 30 years ago.

COVER Story

CRM: yesterday, today and tomorrow.

COVER Story

The evolution of self service.

CALL CENTER Technology

Comptel Corp.

CUSTOMER INTER@CTION NEWS - Brief article

Interactive Intelligence Group Inc.

CUSTOMER INTER@CTION NEWS

NICE.

CUSTOMER INTER@CTION NEWS - Brief article

OAISYS.

CUSTOMER INTER@CTION NEWS

Verizon Enterprise Solutions.

CUSTOMER INTER@CTION NEWS

Voxeo.

CUSTOMER INTER@CTION NEWS - Brief article

The history of support services: and the new requirement for collaborative workflow.

OPERATIONS and Management

CIS, TMC announce Speech Technology Excellence Award winners.

AWARDS & Recognition - Customer Interaction Solutions - Brief article

Ask the expert: remote agents.

Ask the EXPERTS - Interview

InfoCision shares 30 years of call center wisdom.

CRM, BPO & Teleservices - Interview

Hello, good people.

Logout - Interacting with customer - Column


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