Commentary: Airline Fails to Connect Good Service with Logic

New Orleans City Business (July 16, 2007)

Author: Mark Singletary

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Summary


It wasn't the worst customer service I had ever experienced. But it was close.

"Take a deep breath, Mark," I told myself.

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Commentary: Airline Fails to Connect Good Service with Logic

There was nothing I could do, no one to really get mad at, and fretting wasn't going to make it better. It was a time to learn to cope.

You see, I haven't had a real vacation since before Hurricane ...

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