New Orleans City Business (July 16, 2007)
Author: Mark Singletary
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It wasn't the worst customer service I had ever experienced. But it was close.
"Take a deep breath, Mark," I told myself.Commentary: Airline Fails to Connect Good Service with Logic
There was nothing I could do, no one to really get mad at, and fretting wasn't going to make it better. It was a time to learn to cope.
You see, I haven't had a real vacation since before Hurricane ...Try vLex for FREE for 3 days
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