Commentary: Airline Fails to Connect Good Service with Logic
Summary
It wasn't the worst customer service I had ever experienced. But it was close.
"Take a deep breath, Mark," I told myself.See the full content of this document
Extract
Commentary: Airline Fails to Connect Good Service with Logic
There was nothing I could do, no one to really get mad at, and fretting wasn't going to make it better. It was a time to learn to cope.
You see, I haven't had a real vacation since before Hurricane ...See the full content of this document