Creating New Employee Experiences With Digital HR

Over the last several years technology has tremendously shaped back offices by cutting costs and improving efficiency, but this transformation has not been easy. Based on our experience, there are two main pitfalls that HR departments should be wary of. First, change management: how can organisations get their employees energised about and involved in their (new) jobs? It's a task more complex than it sounds. And second, the IT landscape: how well is the new HR system integrated into the organisation's existing IT presence? The thoroughness of this integration can be an important, and sometimes neglected, factor in the context of an HR digital transformation.

Excitingly, new digital tools are emerging that can help both change management and the IT landscape. In this article, we'll look closer at these two challenges and illustrate their futures.

A centralised HR platform

Currently, employees expect a single HR portal for managing personal information, requesting absences, registering for e-learning courses, etc. This demand underlines the need, nowadays, for firms to have a unique framework in place that addresses the employee experience. In reality, however, firms tend to keep legacy systems for financial reasons—at the expense of user experience, opportunities to simplify processes, and centralising their governance. Related to this issue, almost 35% of HR directors have ranked "disparate underlying IT systems and lack of integration across IT applications and systems" as their third biggest challenge regarding new technology.

In response to this need, new HR platforms are hitting the market. They provide unique interfaces that allow employees to access HR services in standardised and centralised ways.

HR assistance should be ongoing, powerful, and on-demand

Cloud technology has offered new levels of customisation for HR processes, but simultaneously more standardisation. This has enabled many organisations to move away from focusing on process optimisation, and towards new topics like service level agreements, support models, delivery models, and new solution exploration. Artificial intelligence and automation in...

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