A friendly 'ghost' helps users.

Communications News - Vol. 37 Nbr. 8, August 2000


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Summary:

Company Operations

BellSouth Telecommunications (BST) has derived significant savings from deploying Timbuktu Pro Enterprise help-desk software, a multiplatform remote-control solution that makes every machine accessible in real time. Timbuktu Pro Enterprise has greatly improved help desk response time both in rural and metropolitan areas.

Headnotes:

Extract:

A friendly 'ghost' helps users.

New remote-control software eliminates long-distance travels.

Steve Marlin often felt like a big-rig driver as he endured hours of "windshield time" each day driving from site to site. Marlin wasn't delivering cantaloupes or light bu...



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