Rightsizing in Charlotte, North Carolina.

Principles guiding Charlotte's successful rightsizing were accountability, quality and excellence, productivity, teamwork and openness.

The March 1993 meeting where months of hard and often painful work were laid before the city council marked a significant moment for Charlotte, North Carolina. Detailed for the city council were the following accomplishments of the city organization in response to rightsizing:

* reduction of 272 positions from the city's work force with no layoffs,

* innovations from city employees resulting in $2.8 million in cost savings,

* reductions in layers of management in 12 city departments,

* employees working in teams to accommodate a smaller work force and improve service delivery,

* establishment of the Customer Service Center,

* a planned city-wide reorganization focusing on nine "key businesses" and

* prioritization of city services resulting from a services assessment process.

Rightsizing vs. Downsizing

The City of Charlotte clearly delineates the difference between rightsizing and downsizing, as an analysis of the above accomplishments reveals. Critics o...

If you are already a vLex customer, Access Here