Tuffy Owners Dedicated to Bringing Back Customer Service

Michigan Chronicle (May 23, 2007)

Author: Keating, Patrick
Vol: 70, Issue: 36
Permanent Link: http://vlex.com/vid/tuffy-owners-dedicated-bringing-customer-63969956
Id. vLex: VLEX-63969956

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Summary:

"They spoil me around here," said [Clarence Thomas], who lives in Madison Heights. "They'll take you home and will bring you back."

"If I get good service, I will return," he said. "If they give me bad service, I won't come back."

"If I need help on something, I can go to the next technician," [Bomani Gordon] said. "They don't have a problem with helping."

Headnotes:

Extract:

Tuffy Owners Dedicated to Bringing Back Customer Service

Gerald and Nicole Huffman, owners of the Tuffy Auto Service Center at 7411 W. Eight Mile Road., near Livernois, want to bring back a "mom and pop shop" feeling.

"Where people can bring their vehicles in to have their ser...



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