Adopting Unified Communications

Unified Communications (UC) continues to receive a lot of attention and press coverage; however the 'hype' around the underlying technology components tends to obscure the argument that its full potential is yet to be properly understood and fulfilled.

Hudson & Yorke has combined market knowledge and current client experiences to develop a viewpoint on how organisations should consider & evaluate the adoption of UC.

There is much talk by equipment and software vendors of the benefits of UC, but all too often this is technology focused rather than business focused. Hudson & Yorke's view is that there are three key themes that organisations should consider when evaluating UC:

UC is neither a product nor a technology. It is an over-arching concept. UC is a means of integrating multiple technologies in an infrastructure agnostic manner. Operational effectiveness can be improved through presence management. Operational effectiveness can be maximised by creating the ability for communications technologies to transparently switch between user profiles based on a user's current location and level of connectivity. Enhanced collaboration can be enabled. In today's business world with an increasingly mobile workforce, disparate supply chain, and diverse customer base, collaboration is vital if organisations are to remain competitive. Hudson & Yorke believes that UC can provide business benefits both directly through the rationalisation of systems and infrastructure and indirectly through improved operational effectiveness and enablement of better collaboration. Whilst the benefits of UC are generic in nature the actual...

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