Landmark Court Decisions Regarding The Financial Services Ombudsman
With the Financial Services Ombudsman (FSO) reporting a high level of complaints to his office in 2011, he has also been active in the courts, with a number of recent landmark rulings taking place.
In Lyons v FSO1 the High Court held that the FSO's decision to proceed without an oral hearing was an error in law and had negated the appellants' (Lyons) constitutional rights to fair procedures. The Court held that without an oral hearing, the appellants could not have realistically hoped to establish the underlying merits of their case.
This ruling will have a significant impact on the FSO's deliberations as to whether or not complaints should proceed to oral hearing. This in turn, as the Court...
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