Ley de Defensa del Consumidor: Anteproyecto de reforma integral
Date | 08 February 2019 |
Published date | 08 February 2019 |
Law Firm | Marval O'Farrell Mairal |
El anteproyecto fue preparado por una comisión de juristas creada por la Dirección Nacional de Defensa del Consumidor del Ministerio de Producción y Trabajo de la Nación, que se complementó con el trabajo del Ministerio de Justicia y Derechos Humanos de la Nación. La idea para la reforma integral se justificó en:
- Las diversas modificaciones de la ley desde su entrada en vigencia.
- Las incorporaciones efectuadas en el Código Civil y Comercial.
- Los trascendentes cambios en el consumo masivo.
- El impacto de las nuevas tecnologías.
- La normativa internacional y los convenios multilaterales de los que la Argentina es parte.
La propuesta, que importa una verdadera reforma, contiene 186 artículos divididos en seis títulos (la ley vigente tiene 66 artículos y tres títulos). Se acompañaron, también, los fundamentos que justifican las reglas y principios articulados, y las fuentes consideradas para la preparación del anteproyecto.
Nos parece importante resaltar las siguientes novedades:
- Se establecen mayores precisiones en cuanto al deber de información y la incorporación de la penalización por la sobreinformación, entendida como el exceso en cantidad o complejidad de la información suministrada al consumidor.
- Se incorporan los consumidores hipervulnerables, sobre quienes se refuerza la protección dejándose la definición del concepto a la interpretación judicial.
- Se regula la contratación a distancia, específicamente en plataformas online, donde se regulan los supuestos de exención de responsabilidad y la traslación del riesgo, entre otros.
- Se legisla sobre el crédito al consumo, que impone al proveedor deberes para evitar el sobreendeudamiento del consumidor.
- En los procesos colectivos de consumo, se amplía la legitimación activa y los requisitos de admisibilidad. Al respecto, los fundamentos...
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