New Rules On Dispute Resolution For E-Commerce
| Published date | 06 February 2026 |
| Law Firm | Logan & Partners |
| Author | Isadora Werneck |
The European consumer protection landscape is undergoing significant change. Following the discontinuation of the European Online Dispute Resolution (ODR) Platform and the updated Alternative Dispute Resolution (ADR) Directive (Directive 2025/2647), online businesses serving EU consumers face new legal obligations and opportunities to manage disputes.
End of the ODR Platform
The ODR Platform was officially discontinued on 20 July 2025, after a review found its cost-effectiveness and performance below expectations. Businesses are no longer required to display a link to the platform on their websites or in their terms and conditions.
However, online retailers must continue to inform consumers clearly about available ADR options, tailored by country and sector.
Key changes under the updated ADR Directive
At the same time, the EU has comprehensively revised its consumer...
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