Cláusulas abusivas: Una importante compañía recibe multa millonaria por los términos y condiciones de una app
Date | 02 March 2022 |
Author | Alejo Martín Gascón,Leandro M. Castelli,Ariana Alejandra Kissner |
Published date | 02 March 2022 |
Law Firm | Marval O'Farrell Mairal |
La Dirección Nacional de Defensa del Consumidor y Arbitraje en Consumo (DNDC) estuvo muy activa durante el año 2021, tanto en el monitoreo como en la aplicación de sanciones. En efecto, multó a distintos proveedores con el máximo de ley en al menos siete oportunidades e impuso diecinueve multas por diferentes valores a ciertas compañías por incluir cláusulas abusivas en sus términos.
Además, con la expansión del catálogo de cláusulas abusivas hecha el año pasado (que comentamos aquí), podemos confirmar que estas cláusulas eran y continúan siendo un tema en agenda.
El 5 de enero de 2022 fue el turno de una importante compañía, a quien la DNDC multó con ARS 5M ‒el valor máximo previsto por la ley‒ por incluir cláusulas abusivas en los términos y condiciones y en la política de privacidad que rigen para una app de mensajería.
Es interesante el desarrollo de la multa, ya que ilustra cómo la DNDC interpreta el régimen de cláusulas abusivas y, a la vez, revela su criterio en temas de actualidad de derecho del consumo y de protección de los datos personales. En concreto, doce cláusulas de los términos y condiciones y cinco de la política de privacidad de una app fueron consideradas abusivas por infringir tanto la Ley 24240 de Defensa del Consumidor como la Ley 25326 de Protección de Datos Personales.
En la actualidad, la mayoría de los proveedores ofrecen sus productos y servicios mediante contratos de adhesión a cláusulas predispuestas. La DNDC explicitó que, a su criterio, si el servicio se encuentra disponible en Argentina, debe respetarse la legislación local. De este modo, aquellos proveedores que ofrecen sus bienes en Argentina deberían revisar los términos y condiciones a fin de adecuarlos a este criterio de la autoridad, sobre todo considerando que todos sus modelos de contratos deben estar disponibles en sus páginas web (ver más aquí).
Entonces, ¿qué cláusulas podrían ser problemáticas según el criterio de...
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