El contrato de cloud computing versus el contrato de outsourcing de servicios informáticos
Published date | 09 February 2021 |
Author | Andres Pumarino |
Ayer escribimos sobre los aspectos del cloud corporativo y en especial de la nube híbrida, hoy vemos que en el contrato que firman las partes en los servicios de cloud hay diversas figuras contractuales involucradas, aqui podemos podemos encontrar figúrales tales como el contrato outsourcing, el de hosting, el contrato de suministro, de depósito y de licencias de uso no personalizadas de software.
Si bien todas las figuras antes indicadas tienen sus características, en el caso del contrato de outsourcing (tema del que escribimos hace un tiempo) la diferencia es que el de cloud se caracteriza por un rol activo del cliente, pues se encarga de sus propias tareas informáticas como procesar información, almacenamiento y gestión de los datos que utiliza, pero todo en el marco de los recursos que le proporciona el proveedor quien no elige qué datos almacena o cómo los procesa, sino que según el nivel de responsabilidad del contrato, realiza funciones de mantenimiento, seguridad y accesibilidad para permitir al cliente el uso de los recursos adecuadamente.
En cambio en los contratos de outsourcing el proveedor accede a los datos, diseña soluciones, tienen acceso a importantes niveles de la empresa y en las etapas preeliminares de negociación del contrato se toman en consideración diversos aspectos que se estipularán en el contrato y que regularán las relaciones de prestación de servicios.
No se puede olvidar que el servicio de cloud viene diseñado con anticipación para entregar un servicio que posea escalabilidad, son estandarizados y listos para ser utilizados. Otro aspecto interesante de diferencias es que el contrato de outsourcing el control por parte del cliente en el servicio, pues hay un conocimiento detallado de los recursos informáticos, se entregan instrucciones, profesionales del proveedor se instalan en la empresa bien sea física o remotamente, participan en reuniones de coordinación y el proveedor está reportando permanentemente al cliente, se...
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