Crecimiento de reclamos Sernac por fraudes bancarios
| Published date | 29 April 2019 |
| Author | Andres Pumarino |
Durante el año 2018, el SERNAC recibió 3.682 reclamos relacionados con fraudes bancarios, lo que representa un 18% más que el año anterior. La Banca ocupa el segundo lugar de los reclamos del mercado financiero, siendo sólo superada por el Retail. Además de los fraudes, los reclamos apuntaron a cobranzas extrajudiciales y cobros indebidos.
El SERNAC realizó un ranking de reclamos relacionados con la Banca con el fin de monitorear el comportamiento de este mercado y orientar a los consumidores.
El estudio detectó que la principal causa de reclamos en la Banca son los cobros o transacciones indebidas producto...
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