Instrucciones relativas al pago de propinas en Colombia
Published date | 05 October 2022 |
Law Firm | Dentons, Cardenas & Cardenas |
El pasado 05 de septiembre de 2022 la Superintendencia de Industria y Comercio (en adelante “SIC”) expidió la Circular Externa 007 de 2022 mediante la cual se imparten instrucciones a establecimientos de comercio dedicados a la prestación del servicio de consumo de alimentos y/o bebidas (i.e. restaurantes) relacionadas con la forma en que se debe informar a los consumidores acerca de los precios y voluntariedad de la propina, así como del derecho que tienen los consumidores de no pagarla o de modificar su cuantía cuando esta sea sugerida. Para esto, la SIC establece lo siguiente:
Información de preciosEl precio de los productos que se expendan debe ser informado por el establecimiento mediante el sistema de lista fijada en un lugar suficientemente visible para los consumidores o a través del uso de cartas físicas/menú en las cuales se indique el precio de cada producto. Al utilizar este último mecanismo, es necesario que la carta sea visible a los consumidores de tal forma que puedan consultar los precios antes de ingresar al establecimiento. Adicionalmente está permitido el uso de medios electrónicos (i.e. códigos QR) para informar los precios, como mecanismo alternativo, sin perjuicio de la obligación de presentar la información en formato físico.
Acciones prohibicionesLa circular establece una lista de conductas prohibidas por parte de los establecimientos de comercio que obedecen a alguna de estas calificaciones:
- Acciones que inducen a error al consumidor sobre el precio del producto:
- Anunciar el precio en decenas o centenas, utilizando aclaraciones como “precios en miles de pesos colombianos”, “20K” u otros similares.
- Utilizar expresiones indeterminadas (i.e. según el tamaño, según el peso u otros similares o equivalentes).
- Anunciar el precio en otro idioma diferente al español.
- Anunciar rangos de precios sin especificar el precio correspondiente a cada producto.
- Anunciar precios usando símbolos de denominación que no corresponden al peso colombiano.
- Usar símbolos o convenciones...
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