Ley de Defensa del Consumidor y la responsabilidad poroperaciones realizadas a través de un portal de Internet
Date | 30 April 2004 |
Published date | 30 April 2004 |
Law Firm | Marval O'Farrell Mairal |
La Sala I de la Cámara de Apelaciones en lo Contenciosoadministrativo y Tributario de la Ciudad Autónoma de Buenos Aires, compuesta por los Dres. Centanaro, Corti y Balbín, modificó -en un fallo dividido- una multa impuesta a la empresa Deautos S.A., que había sido aplicada por presuntas infracciones a los artículos 7, 8 y 37 de la Ley Nº 24.240 de Protección del Consumidor. Las normas citadas se refieren a los requisitos que deben contener las ofertas (art. 7), a la integración en los contratos respectivos de las precisiones contenidas en la publicidad que se realice de las ofertas de bienes y servicios (art. 8) y a las denominadas “cláusulas abusivas” (art. 37).
La empresa, poseedora de un portal en Internet por el que vincula proveedores de automóviles con potenciales compradores, había sido denunciada por uno de los usuarios del portal. El denunciante habría realizado una oferta para la compra de un vehículo, y al dirigirse a la concesionaria que lo tenía en venta, detectó que el vehículo no poseía todos los elementos que habían sido publicitados en el portal de Internet.
El voto de la mayoría desestimó la interpretación del organismo administrativo que había impuesto la sanción, sobre la base de considerar infringidos los artículos 7 y 8 de la Ley Nº 24.240, por parte de la empresa titular del portal. El tribunal consideró que Deautos S.A. sólo había actuado como intermediario entre el denunciante que quiso comprar el vehículo y la concesionaria que lo había ofrecido. Para ello entendió que la empresa sancionada se había limitado a publicar el aviso de la concesionaria tal cual le había sido suministrado, de la misma manera que un diario publica un aviso clasificado.
Sin perjuicio de dejar sin efecto las imputaciones de los artículos 7 y 8, resolvió confirmar la sanción respecto del artículo 37, al interpretar que en el reglamento de los términos y condiciones del portal se incluía una cláusula cuyo contenido encuadra en los parámetros para calificarla como “abusiva”. La cláusula en cuestión...
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