Nuevo sistema de atención al asegurado
Date | 21 July 2011 |
Published date | 21 July 2011 |
Author | Pablo S. Cereijido |
Law Firm | Marval O'Farrell Mairal |
Se trata de un órgano dentro del ámbito de la Superintendencia de Seguros de la Nación que tiene como fin tutelar, promocionar y defender el derecho de los asegurados. Sus principales funciones son las de recibir y dar respuesta a las consultas de los asegurados, arbitrar medios de tipo conciliatorio entre las partes reclamantes y las compañías de seguros, instruir sumarios respecto de las presuntas infracciones y recopilar y procesar la información relativa a los reclamos de los asegurados.
En forma complementaria al DOAA, la norma establece que cada entidad aseguradora debe poner en funcionamiento dentro de su ámbito el “Servicio de Atención al Asegurado”.
A tal fin, el órgano de administración de cada compañía debe designar un responsable del “Servicio de Atención al Asegurado”, al cual la compañía debe otorgarle poder suficiente para atender los reclamos de los asegurados, brindar las explicaciones pertinentes y resolver los casos planteados por el cliente. El responsable será el...
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